FOUNDATIONS OF IT SERVICE MANAGEMENT BASED ON ITIL
ISBN: , SKU: , AUTHOR: Vong>anong> Haren Publishing, PUBLISHER: Vong>anong> Haren Publishing, In recent years, IT Service Mong>anong>agement has developed into a field in its own right. Orgong>anong>izations are now so dependent on the automation of large parts of their business processes that the quality of IT services ong>anong>d the synchronization of these services with the needs of the orgong>anong>ization are now essential to their survival. This introduction to IT Service Mong>anong>agement, published by ITSMF-NL, is based on the latest edition of the ITIL books on Service Support ong>anong>d Service Delivery ong>anong>d is intended to serve as a thorough ong>anong>d convenient introduction to the field of IT Service Mong>anong>agement ong>anong>d a selection of the books in the IT Infrastructure Library (ITIL), ong>anong>d a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Mong>anong>agement. This new edition contains only those topics relevong>anong>t for Foundations exams. While this book may serve as a textbook, it also contains a wealth of practical knowledge collected by the editorial board. This practical knowledge ong>anong>d the introduction to the field of IT service mong>anong>agement make the book useful even for those not preparing for the examination. The aim of the book is to raise key questions, to encourage discussions ong>anong>d the comparison of the best practices found in the book with the reader's own experience.