FOUNDATIONS OF IT SERVICE MANAGEMENT BASED ON ITIL
ISBN: , SKU: , AUTHOR: Van Haren Publishing, PUBLISHER: Van Haren Publishing, In recent years, IT Service ong>Managementong> has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services ong>andong> the synchronization of these services with the needs of the organization are now essential to their survival. This introduction to IT Service ong>Managementong>, published by ITSMF-NL, is based on the latest edition of the ITIL books on Service Support ong>andong> Service Delivery ong>andong> is intended to serve as a thorough ong>andong> convenient introduction to the field of IT Service ong>Managementong> ong>andong> a selection of the books in the IT Infrastructure Library (ITIL), ong>andong> a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service ong>Managementong>. This new edition contains only those topics relevant for Foundations exams. While this book may serve as a textbook, it also contains a wealth of practical knowledge collected by the editorial board. This practical knowledge ong>andong> the introduction to the field of IT service ong>managementong> make the book useful even for those not preparing for the examination. The aim of the book is to raise key questions, to encourage discussions ong>andong> the comparison of the best practices found in the book with the reader's own experience.