FOUNDATIONS OF IT SERVICE MANAGEMENT BASED ON ITIL
ISBN: , SKU: , AUTHOR: Van Haren Publishing, PUBLISHER: Van Haren Publishing, In recent years, ong>ITong> Service Management has developed into a field in ong>itong>s own right. Organizations are now so dependent on the automation of large parts of their business processes that the qualong>itong>y of ong>ITong> services and the synchronization of these services wong>itong>h the needs of the organization are now essential to their survival. This introduction to ong>ITong> Service Management, published by ong>ITong>SMF-NL, is based on the latest edong>itong>ion of the ong>ITong>IL books on Service Support and Service Delivery and is intended to serve as a thorough and convenient introduction to the field of ong>ITong> Service Management and a selection of the books in the ong>ITong> Infrastructure Library (ong>ITong>IL), and a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in ong>ITong> Service Management. This new edong>itong>ion contains only those topics relevant for Foundations exams. While this book may serve as a textbook, ong>itong> also contains a wealth of practical knowledge collected by the edong>itong>orial board. This practical knowledge and the introduction to the field of ong>ITong> service management make the book useful even for those not preparing for the examination. The aim of the book is to raise key questions, to encourage discussions and the comparison of the best practices found in the book wong>itong>h the reader's own experience.