FOUNDATIONS OF IT SERVICE MANAGEMENT BASED ON ITIL
ISBN: , SKU: , AUTHOR: Van Haren Publishing, PUBLISHER: Van Haren Publishing, In recent years, IT ong>Serviceong> Management has developed into a field in its own right. Organizations are now so dependent on the automation ong>ofong> large parts ong>ofong> their business processes that the quality ong>ofong> IT ong>serviceong>s and the synchronization ong>ofong> these ong>serviceong>s with the needs ong>ofong> the organization are now essential to their survival. This introduction to IT ong>Serviceong> Management, published by ITSMF-NL, is based on the latest edition ong>ofong> the ITIL books on ong>Serviceong> Support and ong>Serviceong> Delivery and is intended to serve as a thorough and convenient introduction to the field ong>ofong> IT ong>Serviceong> Management and a selection ong>ofong> the books in the IT Infrastructure Library (ITIL), and a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT ong>Serviceong> Management. This new edition contains only those topics relevant for Foundations exams. While this book may serve as a textbook, it also contains a wealth ong>ofong> practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field ong>ofong> IT ong>serviceong> management make the book useful even for those not preparing for the examination. The aim ong>ofong> the book is to raise key questions, to encong>ourong>age discussions and the comparison ong>ofong> the best practices found in the book with the reader's own experience.