FOUNDATIONS OF IT SERVICE MANAGEMENT BASED ON ITIL
ISBN: , SKU: , AUTHOR: Van Haren Publishing, PUBLISHER: Van Haren Publishing, In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation ong>ofong> large parts ong>ofong> their business processes that the quality ong>ofong> IT services and the synchronization ong>ofong> these services with the needs ong>ofong> the organization are now essential to their survival. This introduction to IT Service Management, published by ITSMF-NL, is based on the latest edition ong>ofong> the ITIL books on Service Support and Service Delivery and is intended to serve as a thorough and convenient introduction to the field ong>ofong> IT Service Management and a selection ong>ofong> the books in the IT Infrastructure Library (ITIL), and a self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management. This new edition contains only those topics relevant for Foundations exams. While this book may serve as a textbook, it also contains a wealth ong>ofong> practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field ong>ofong> IT service management make the book useful even for those not preparing for the examination. The aim ong>ofong> the book is to raise key questions, to encourage discussions and the comparison ong>ofong> the best practices found in the book with the reader's own experience.